Frequently Asked Questions

At Fairmont Chateau Lake Louise caring for you is our top priority and we’re happy to help answer any questions you may have. If the information you’re looking for isn’t reflected below, visit our Contact Us page for further details.

Yes. Visit our Accessibility page for more information.

Accommodation is available on a request basis. Please contact the hotel in advance to confirm due to limited inventory. Ramps are located throughout the hotel, with the exception of the pool. Designated parking stalls are also available in close proximity to the doors. Limited number of wheelchairs and portable equipment is available by request through Royal Service.

Visit our Accessibility page for more information.

Yes. You can stay fit while on vacation with our 24-hour aquatic pool and health club.

Health club facilities include:

Change rooms for men and women
Hot/Cold shower

Fitness Centre with:

Elliptical Trainers
Free Weights
Stationary Bikes
Treadmills
Weight machines
Universal Cable Machine
Stretching Room, with yoga mats, foam rollers and balance balls

We offer a variety of complimentary fitness and wellness classes daily for hotel guests.

Visit our Fitness & Movement page for more information.

Yes. The Fairmont Spa offers signature treatments including massage, body, face, and nail salon services. Visit our Spa page for more information.

Shuttles and services may be available.

Please email our Concierge team for current schedules and pricing.

Need a car to go exploring? Visit Hertz in Fairmont Chateau Lake Louise or visit their website for reservations.

The hotel is connected to a partially covered parkade with plug-ins.

Parking is available to our overnight in-house guests at the following rates:

Self-parking: $40 per day
Valet Parking: $55 per day

Calgary International Airport (YYC) is located 125 miles (200 km) from Fairmont Chateau Lake Louise.

Travel time is approximately 2 hours and 15 minutes by car.

Fairmont Chateau Lake Louise is located at 111 Lake Louise Drive, Lake Louise – Alberta T0L 1E0, Canada.

Visit our Contact Us page for detailed directions.

Fairmont Gold offers a privileged hotel-within-a-hotel experience. Our dedicated Fairmont Gold team strives to deliver the highest level of personalized service to each Fairmont Gold guest. The VIP service begins the moment you arrive at the specially reserved reception desk on the private Fairmont Gold floor.

Fairmont Gold Amenities include:

Private floor with its own reception desk for check-in
Private lounge exclusively for Fairmont Gold guests
Healthy complimentary continental breakfast in lounge
Complimentary afternoon canapés and honor bar in lounge
Complimentary use of a boardroom in select locations
High-speed internet access in the Gold Lounge
In-room high-speed internet access
Complimentary newspapers and personalized wake-up calls
DVDs, CDs, books and games for your use
Dedicated Fairmont Gold Manager

To learn more about Fairmont Gold, click here.

Please note that there is an additional $45+tax CAD per room per night daily fee*. During your stay at Fairmont Chateau Lake Louise, we invite you to take advantage of the benefits of staying in the heart of Banff National Park.

We proudly offer a wide variety of activities and services that are available to all guests including discounts on rental equipment, local transportation, fitness & yoga classes, resort presentations and so much more.

This daily fee is retained (and not distributed as a tip or gratuity to Hotel staff) by the Hotel. Accordingly, if you or your attendees wish to provide a tip or gratuity to the Hotel’s staff, please feel free to do so. Depending on the Hotel’s location, the daily fee may be subject to sales or other taxes, which may change from time to time without notice.

Take advantage of all that Fairmont Chateau Lake Louise has to offer:

This includes: unlimited WiFi, PressReader electronic newspaper, 24-hour fitness centre with daily movement and yoga classes, and seasonal activities.

Year Round Activities:

Daily Fitness and Yoga Classes
Access to Online Wellness Programming
Select Children’s Programming (Kids Adventure Camp)
Access to Exclusive Guest-only Lounge Areas
Unlimited High Speed Internet
Complimentary Access to Over 10,000 Newspapers & Magazines
Discounts on Mountain Adventure Guided Activities

Winter Activities:

Ski Valet Services
Guest-only Shuttle to Lake Louise Ski Resort
Discounts on all Rentals at Chateau Ski & Snow (operates late-November – early-April)
Priority Queue at Chateau Ski & Snow (operates late-November – early-April)

Summer Activities:

Canoe Rental Discount
Guest-only Shuttle to Lake Louise Village
Priority Queue at Lake Louise Boathouse

Internet access is available 24-hours-a-day. Located in the Mount Temple Wing on the lower level.

Fedex and Purolator Courier Services are offered through our Shipping/Receiving Department. Photocopying and Faxing options are available.

Unlimited business internet access in your guest room and public spaces is available to all guests as part of our Resort Fee program. Members of Accor Live Limitless (ALL) will receive an upgrade to premium internet access. To learn more about ALL, click here.

Fairmont Chateau Lake Louise is a pet friendly hotel however pets are not permitted on the 6th floor of the main building and the 5th floor of the Mount Temple Wing. A charge of $85.00 per room, per night plus taxes applies for pets and will be added to your guestroom folio.* For stays of 8 nights or longer, the charge will not exceed $450.00. In the event extra servicing to the room is required upon checkout, an additional charge of $125.00 may apply.

Unfortunately due to health regulations pets are not allowed in the Food & Beverage areas of the hotel. This includes the outdoor patio, the waiting area outside of dining venues and the Health Club pool deck.

Pets are not permitted to be left in the room unsupervised. Should the hotel be forced to remove the pet due to noise concern, a $75.00 holding fee will be applied to your guestroom folio.

Please note that local bylaws require that dogs must be leashed throughout the Village of Lake Louise. Please be mindful of the resident wildlife (including bears, deer, and coyotes).

Additional pet amenities (ie. baggies) are available through Royal Service by dialing ‘0.’

We hope you and your pet enjoy your stay with us at the Fairmont Chateau Lake Louise. If there is anything we can do to enhance your stay with us, please let us know.

*Rate exclusive of tax $15.00 per pet will be donated to the local Bow Valley SPCA, Canada’s only no kill, no cage adoption centre.

To learn more about pet-friendly vacations in Lake Louise, click here.

Yes. Same day and next day dry-cleaning services are available to our guests. Please phone +1 403 522 3511 for drop off and delivery times.

Yes. Dressed in authentic Swiss attire, the bell staff and door attendants at the Fairmont Chateau Lake Louise provide exceptional valet and luggage handling services. The Bell Desk is located at the main entrance of the hotel. Service is available 24-hours-a-day.

Yes. The Concierge Desk is located in the Main Lobby. Our Concierge can assist you with dinner reservations, activity bookings, transportation and directions to major attractions in the area. Our concierge can be reached by email or by phone at 1 403 522 1601.

To change or cancel a reservation, you must first read the sales conditions for the reserved rate because some rates have specific conditions for changes or cancellations. Visit the Accor website for more information or contact us directly.

Check-in time is 4:00 p.m.
Check-out time is 12:00 p.m.

You can contact us online or by phone, fax or email. Visit our Contact Us page for details.